IT support that actually answers the phone.
No voicemail. No ticket system. No waiting two days for a callback. One person who knows your setup and picks up when you call.
Sound familiar?
- You call your IT company. Voicemail. Again.
- You open a ticket. Silence for two days.
- A different tech every time. You explain everything from scratch.
- Invoices full of words you don't recognize.
- You spend mornings resetting passwords instead of running your business.
One person. Direct access. 20 years experience.
I learn your systems once. Then I remember. No more explaining from scratch.
When something breaks, you call me directly. Not a call center. Not a ticket queue. Me.
If I can't solve it, you don't pay. That's the guarantee.
What I Handle
Everything tech. One contact.
Remote Support
Most issues solved remotely using AnyDesk. Fast, secure, no waiting for someone to show up.
On-Site Support
Hardware problems, network setups, new equipment. Buffalo area. I come to you.
Network & WiFi
Routers, switches, access points. Slow network? Dropped connections? Fixed.
Email & Microsoft 365
Setup, migration, troubleshooting. Outlook problems, shared mailboxes, spam filtering.
Security & Backup
Antivirus, ransomware protection, backup strategy. Sleep at night knowing your data is safe.
Printers & Devices
Printers, scanners, phones, tablets. If it has a power button, I can help.
Real example. Friday night. 10pm.
Client called with a ransomware scare. First ring. I picked up.
We isolated the machine, verified backups, and had them back online by Saturday morning. No data lost. No panic.
That's what direct access means.
Also available...
- AI Integration - Stop juggling AI tools. One workspace that does the work.
- Web Design - A website that works. Not a template with your logo.
- Social Media - Your feed handled. Your time back.
Let's Talk
15 minutes. No sales pitch. I'll tell you if I can help.